Returns
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within 7–14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be in its original packaging
- Proof of purchase is required
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Items on sale or clearance
- Used or damaged items (not due to our fault)
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be processed within 5–10 business days
- The amount will be refunded to your original payment method
Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange:
- Contact us within 3 days of receiving the product
- Provide order details and product images
Return Shipping
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
- We recommend using a trackable shipping service
Late or Missing Refunds
If you haven’t received your refund yet:
-
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us
Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
Email: info@activerideind.com
Phone: +92-345-4008060